Privacy Policy

Last Updated: 03 February 2025

Welcome to Lamden Gallery. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://www.lamdengalleryshop.co.uk, make purchases, or interact with our services. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address, and payment details when you make a purchase or contact us.
  • Account Information: If you create an account, we collect your username, password, and related preferences.
  • Transaction Data: Details of purchases, order history, and payment information (processed securely through our payment gateway).
  • Technical Data: IP address, browser type, operating system, referral URLs, device information, and browsing activity via cookies and similar tracking technologies.
  • Communication Data: Correspondence when you contact us via email, contact forms, or customer service.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders, including payment processing and delivery.
  • Manage your account and provide customer support.
  • Communicate with you regarding orders, enquiries, and updates.
  • Send marketing emails (with your consent) about new products, offers, or gallery events.
  • Improve our website, products, and services through data analysis.
  • Detect and prevent fraud, security breaches, or other illegal activities.

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on:

  • Contractual Necessity: To fulfil our contract with you (e.g., processing orders).
  • Legal Obligations: To comply with legal requirements (e.g., tax obligations).
  • Legitimate Interests: To improve our services, prevent fraud, and maintain website security.
  • Consent: For marketing communications, where you have explicitly given consent (which you can withdraw at any time).

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

  • Service Providers: Trusted third parties who assist with payment processing, website hosting, delivery services, and marketing tools.
  • Legal Requirements: If required by law, regulation, or legal process.
  • Business Transfers: In the event of a merger, sale, or asset transfer, your data may be part of the transferred assets.

All third parties are required to protect your data and process it only for the specified purposes.

5. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. This includes:

  • Secure socket layer (SSL) encryption for transactions.
  • Secure payment processing through reputable third-party gateways.
  • Restricted access to personal data for authorised personnel only.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer required, we securely delete or anonymise it.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data in certain circumstances.
  • Restriction: Request restriction of processing your data.
  • Data Portability: Request transfer of your data to another service provider.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Withdraw Consent: Where consent is the basis for processing, you may withdraw it at any time.

To exercise your rights, please contact us using the details below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality and user experience.
  • Analyse website traffic and performance.
  • Deliver personalised content and marketing.

You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy (if applicable).

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Lamden Gallery
137-143 Felixstowe Road Ipswich IP3 8EA
lamdengallery@live.co.uk
01473 728723