Terms and Conditions

1: Our Rights

Lamden Gallery reserves the right to modify or withdraw (either temporarily or permanently) any part of this website without prior notification. We may make changes without notifying you. It is your responsibility to ensure that you are aware of any new changes. If you continue to purchase goods that are affected by any changes you express your acceptance of the changes. If you do not agree to any changes, then please stop using the website and contact us.

2: About You

To place an order on our website you need to be over 18 years of age.

3: Use of the Website

When registering as a customer you must ensure that all the information you provide is true and accurate and as complete as possible. You agree not to use a false name or register as someone else without that person's prior knowledge and permission, or create multiple accounts. We reserve the right to delete these accounts without notice at any time.

All information we collect or is voluntarily submitted on the Lamden Gallery website is protected under GDPR.

We never use or share the personally identifiable information provided to us in ways unrelated to fulfilling orders placed with us or interact with us through our website without providing you with an opportunity to opt out or otherwise prohibit such unrelated uses. We will always provide you with a simple way to opt out later should you change your mind.

4: Copyright Statement

The material on this website is protected by all applicable laws including copyright and trademark laws under the laws of England and Wales and other countries through international treaties. Unless otherwise indicated, all content (such as text, images, graphics, logos, button icons, video images, audio clips, navigational and other software) on lamdengalleryshop.com is the property of Lamden Gallery. Permission is granted to reproduce text and images found on this website for personal and educational use only. Commercial copying, hiring, and lending is prohibited. Any infringement of these rights will be investigated.

5: Links to Third-Party Websites

This website may use social networks and contain social media links, applications, or features (including but not limited to Facebook and Instagram). Your use of any external website is subject to that site's terms and conditions of use. Lamden Gallery is not responsible for the content of any external website or application. This website is not sponsored, endorsed or administered by, or associated with, any social media platform.

6: Suitability for Use

We take care to maintain high standards of quality in our products, however it is the responsibility of the customer to ensure that the goods purchased are suitable for their requirements and that the goods are in acceptable condition upon arrival. Many of our products are made from natural substances whose behaviour can vary in different environmental conditions and have slight variations in consistency across batches. Lamden Gallery takes no responsibility for variation in products and will not entertain claims for the value of work alleged to have been adversely affected by the use of any of our products. Our liability is confined to the value of the goods purchased from us.

7: Order Processing

All orders completed via our website are considered a legally binding contract.

The completion of the contract will take place upon the successful dispatch of the products ordered unless we have notified you that we do not accept your order, or you have changed the order by telephone prior to dispatch.

On the rare occasion that we need to cancel or refuse an order we will provide you with an explanation for doing so.

All communication must be in English.

8: Special Order Items

Some items on our website are marked as “Special Order” and may not be kept in stock.

You will need to contact us via email, telephone, or in person to purchase any item marked as “Special Order.”

9: Credit/Debit Card Payment

We accept the following credit and debit cards as payment: Visa, MasterCard, Switch, Maestro, and Solo.

Lamden Gallery will take payment at the time of ordering. A refund and cancellation may be obtained at any time.

10: Delivery and Tax

Please note that delivery times are an estimate based on working days, Monday to Friday, and exclude local bank holidays.

The current UK VAT rate is 20% and is shown on all products in our store.

Orders from the Channel Islands are VAT exempt. To ensure that this is processed correctly please set your delivery country to Jersey or Guernsey rather than the United Kingdom.

Orders that are refused by the recipient may have Return to Sender fees applied by the courier. We reserve the right to deduct this courier fee from any refund owed on returned goods.

11: Returns Policy

We are happy to issue credit notes or refunds for any items with proof of purchase from Lamden Gallery that are returned in a saleable condition within 30 days of the receipt of your order. You are responsible for returning items to us and any costs incurred by doing so. The items must be securely packaged to ensure that they arrive back to us undamaged. You must let us know about any order errors or shortfalls within seven days of receipt.

We strongly recommend that you return products to us via a tracked and registered postal service and get proof of postage. You assume any risk of lost goods during transit and therefore we suggest that you insure your parcel. Lamden Gallery is not responsible for any parcels lost or damaged in transit.

Please note that orders returned by claiming they were delivered to an incorrect address in an attempt to avoid paying return postage may result in fees being charged to us by the courier. Lamden Gallery reserves the right to deduct any courier fees from any refund owed on returned goods.

We cannot accept returns or process refunds after 30 days. If you try to make a return after this window we may have to send your item back to you and ask you to cover the delivery costs.

12: Reception of Goods: Damaged, Faulty or Missing Items

We aim to minimise the risk of damage to products in transit by wrapping and packing as securely as possible and we aim to only supply products in a saleable condition, however there are rare instances where damage occurs in transit or due to manufacturing faults.

All products should be checked upon receipt, and the parcels should be opened carefully to avoid spillages, further damage to goods, and/or damage to other property (carpets, clothing, etc).

Lamden Gallery will replace or refund goods damaged in transit, but will not be held responsible for any secondary damage caused by these goods on arrival. We will not compensate you for damage caused by uncarefully opening a parcel (such as by using a long sharp blade through the box packing tape that damages internal goods).

If items within the packaging are damaged, faulty, or missing, please notify us via email as soon as possible after delivery. Please keep all packaging, and any damaged or faulty products, to assist with our investigation into the claim as we may need to pass this claim onto our couriers.

13: Descriptions of Products

We take great care in ensuring that all details, descriptions, and prices of products appearing on our website are as accurate as possible. Unfortunately due to the different settings of screens it is impossible to rely on colours viewed online. We offer online colour swatches for our product as a rough guide only. It is your risk to order unfamiliar colours, and the cost of returns are your responsibility if the colours viewed on screen are inaccurate.

We aim to keep product photos as up to date as possible, however the product you receive may have different packaging to the item viewed online.

We cannot confirm the price of a product until your order has been accepted by us. We reserve the right to alter prices at any time. If the price of a product is more than when you placed the order we will contact you to confirm you would like to continue with your order. You are under no obligation to complete an order with an increased price.

14: Gift Vouchers

Gift vouchers can be exchanged for any item sold by Lamden Gallery either online or in-store.

To redeem a gift voucher online, please enter the code from the card at checkout.

Gift vouchers are valid for 1 year from the date of issue.

Gift vouchers may not be exchanged for cash.

The entire value of a gift voucher does not have to be spent at once. Please contact us if you would like to check the amount remaining on a specific voucher.

If your gift voucher has become damaged beyond use or lost, please contact us with the details of your original purchase (purchaser name, date of purchase, and voucher amount) and we will be able to issue a duplicate.

All returns that were purchased using a gift voucher will have the value refunded as a gift voucher rather than cash. As with all returns, it is your responsibility to return the item in a safe and secure manner, and to cover all related costs.